FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Why do I need to have my backflow device tested?

The Lake Charter Township Water Ordinance, Cross Connection Control Program, EGLE, and Michigan State Plumbing code require all testable backflow devices to be tested at least annually.  Click Here for more information.

Who can test my backflow device?

Backflow devices must be tested by a licensed plumber in the State of Michigan who also has ASSE 5110 certification.   Click Here to see what changed in the credential requirements. 

Where can I find a certified backflow device tester?

Click Here for a list of certified backflow testers in Berrien County.

How could I have used this much water?

The most common causes could be: a leaky toilet or faucet that's difficult to detect or a leaking service line. Just call the office and we'll help to identify the problem.

What do I do if I am experiencing low pressure?

Remove and clean all faucet aerators, look for wet areas in the yard for possible service line leaks and call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Sanitation Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are continuously tested to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why does my water sometimes appear cloudy?

If you draw a sample and let it sit for a short time and the cloudiness disappears, disolved oxygen is present.  The main cause of this is water temperature.  The colder the water the more noticable it may be.